Return Policy
Last Update January 1, 2020
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it for store credit or an exchange.
Returns:
All returns must be postmarked within seven (7) days of the purchase date. All return items must be in new, and unused condition, with all original tags and labels attached.
Return Process:
To return an item, please email customer service at heatherallison@lilacandplum.com to retain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:
Lilac and Plum
Attn: Returns
RMA#
416 S 12th St.
Payette, ID 83661
United States
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Please note you will be responsible for all return shipping charges. We strongly suggest you use a trackable method to mail your return.
Refunds:
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least thirty (30) days from the receipt of your item to process your return or exchange.
Exceptions:
The following items cannot be returned or exchanged:
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Roller Bottles
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Room Sprays
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Diffuser Earrings
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Personalized Items
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Customized Orders
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Digital Downloads
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Printables
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Print On Deman Products
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Private License Products (PLR)
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For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
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Please Note:
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A 10% restocking fee will be charged for all returns.
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Sale items are FINAL SALE and cannot be returned.
Questions:
If you have questions concerning our Return Policy, please contact us at:
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